"Building client relationship" in Customer Success can feel... fluffy.
If you’re tired of guessing why you can't seem to get buy-in, whether your clients are happy or worried they won’t renew, this course is for you.
You’ll learn how to communicate your value in a way that actually connects instead of getting no replies or leading boring, routine calls. With a clear plan for managing all your key relationships, you’ll know exactly what to say and who to say it to.
Plus, we’ll give you a playbook for re-engaging clients who’ve gone quiet, with nine reasons why they might be ignoring you and what you can do to fix it.
In just 30 minutes, you’ll have the answers you need to handle any client situation with confidence.
Let's dive into the actionable insights you'll learn to help you understand your client stakeholders and how to manage the relationship with them best and drive more impact.
These are assets and resources mentioned throughout the lessons.
Instructor
"Over the years, I've worked with over 100 Customer Success departments as a Customer Success Manager, Consultant, and Coach. I've seen what works (and what doesn't), and I'm a huge fan of sharing actionable insights CS professionals can apply immediately! You can expect real-world examples from my courses and practical application of what I'm teaching you, but there is no fluff. I like to get straight to the point!"