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STRATEGIC GROWTH PROGRAM 

Elevate Your Customer Success Career With Strategic CS Labs

Unlock Growth for Your Clients & Career. Transform Your Customer Success Approach with Frameworks, Skills, and Technology.
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STARTING SOON

Don't Miss Out! Applications Now Open for Strategic CS Labs

FIRST DAY: JULY 1ST 

WHY STRATEGIC CS LABS 

Strategic CS Labs goes beyond certifications and empty promises. We believe the greatest asset you have in your Customer Success career is you.

Strategic CS Labs goes beyond basic customer success concepts.

 

We leverage Diana De Jesus' unique experience working with both CS and marketing teams, equipping you with a wider GTM toolkit to overcome obstacles and make a significant impact – faster.

Here's what sets Strategic CS Labs apart:

  • Future-Proof Your Skillset: Master cutting-edge technologies like AI to automate repetitive tasks and free up valuable time for strategic initiatives. Stay ahead of the curve and deliver exceptional client value.

  • Actionable Strategies & Proven Frameworks: Diana's deep industry expertise translates into a program packed with practical guidance. The RISE System and other frameworks provide a clear roadmap for success, allowing you to thrive in any CS environment, regardless of your experience level.

  • Immersive Learning for Lasting Results: Forget passive learning. Strategic CS Labs is an engaging experience that keeps you actively applying your knowledge. Through interactive exercises, on-demand lessons, and live sessions, you'll transform into a strategic customer success leader.

We don't just keep you in the present, we prepare you for the future. Our curriculum integrates the latest trends like AI and other emerging technologies, ensuring you stay ahead of the curve and deliver exceptional value to your clients while growing your career!

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Why Strategic CS Labs

How Does It Work?

In Strategic CS Labs, you'll have access to our curriculum, on-demand lessons, resources & templates, live lessons, assignment feedback and an exclusive community (you'll always have access to). 

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How it works

01

Comprehensive Curriculum

Strategic CS Labs offers a flexible curriculum with bite-sized lessons, downloadable resources, and interactive exercises. Master the strategic mindset by crafting data-driven plans, communicating value effectively, and leveraging cutting-edge tech. This program equips you to become a trusted advisor to your clients, fueling both their success and your career growth.

01

Comprehensive Curriculum

Strategic CS Labs offers a flexible curriculum with bite-sized lessons, downloadable resources, and interactive exercises. Master the strategic mindset by crafting data-driven plans, communicating value effectively, and leveraging cutting-edge tech. This program equips you to become a trusted advisor to your clients, fueling both their success and your career growth.

02

On-Demand Lessons 

Level up your skills anytime, anywhere! Strategic CS Labs provides a library of on-demand video lessons that fit your busy schedule. These bite-sized modules delve into customer success, marketing, value engineering, and other Go-to-Market (GTM) essentials. Gain practical insights and actionable strategies you can immediately apply.

02

On-Demand Lessons 

Level up your skills anytime, anywhere! Strategic CS Labs provides a library of on-demand video lessons that fit your busy schedule. These bite-sized modules delve into customer success, marketing, value engineering, and other Go-to-Market (GTM) essentials. Gain practical insights and actionable strategies you can immediately apply.

03

Resources & Templates 

 Get a comprehensive toolkit of downloadable resources and templates. Access pre-built client success plans, account plans, QBR templates, and guides for discovery calls, ROI communication, and more. Focus on what matters most – building strong client relationships and driving results – by using these practical tools that eliminate the need to start from scratch.

03

Resources & Templates 

 Get a comprehensive toolkit of downloadable resources and templates. Access pre-built client success plans, account plans, QBR templates, and guides for discovery calls, ROI communication, and more. Focus on what matters most – building strong client relationships and driving results – by using these practical tools that eliminate the need to start from scratch.

04

Live Interactive Lessons 

Take your learning beyond on-demand with Strategic CS Labs' bi-weekly live sessions! These interactive sessions cater to various learning styles, offering a mix of Q&A for real-time expert insights, workshops to apply learnings through collaborative activities, and masterclasses for deep dives into specific challenges and skill development. This engaging format fosters connection with fellow CS professionals, allowing you to exchange ideas, receive personalized feedback, and solidify your understanding of strategic customer success.

04

Live Interactive Lessons 

Take your learning beyond on-demand with Strategic CS Labs' bi-weekly live sessions! These interactive sessions cater to various learning styles, offering a mix of Q&A for real-time expert insights, workshops to apply learnings through collaborative activities, and masterclasses for deep dives into specific challenges and skill development. This engaging format fosters connection with fellow CS professionals, allowing you to exchange ideas, receive personalized feedback, and solidify your understanding of strategic customer success.

05

Ongoing Community

Strategic CS Labs is not just another course. It's an intensive program that wants to see you succeed in the long term. That's why you'll always have access to our supportive community, where you can connect with peers, share experiences, and get valuable feedback on your work.This ongoing support system will help you stay motivated and keep your career moving forward! 

05

Ongoing Community

Strategic CS Labs is not just another course. It's an intensive program that wants to see you succeed in the long term. That's why you'll always have access to our supportive community, where you can connect with peers, share experiences, and get valuable feedback on your work.This ongoing support system will help you stay motivated and keep your career moving forward! 

Want more details?

Check out our syllabus to learn more about the program and how it can help you grow faster in your career. 
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"Being new to CS field, I consider myself very lucky to have the chance of taking this course. While exploring and learning my duties at work, the course pushed me couple of steps ahead and saved me couple of months of self learning. The material might look easy to consume, but it actually require a dedication and attention to be able to get the most out of it."

Mansour Haboubi, Strategic Technical Account Manager 

WHO IT'S FOR

Strategic CS Labs is for Customer Success professionals at all stages of their career.

You're not alone. Many ambitious CS professionals, including CSMs, Account Managers, Implementation Managers, and CS Leaders, struggle with:

  • Feeling stuck in a cycle of reactive tasks, unable to focus on the bigger picture.

  • Struggling to translate your expertise into strategic plans that drive client growth.

  • Wanting to leverage technology effectively to streamline your workflow and free up time for strategic initiatives.

Strategic CS Labs is designed for YOU. This program is for those who crave the skills and knowledge to develop and implement winning Customer Success (CS) and Go-to-Market (GTM) strategies. ​

This is your launchpad to a more impactful and rewarding career in customer success.

Become a strategic advisor to clients

Helping them achieve their business goals while growing in your career. 

Master Go-to-market concepts (beyond customer success)

To drive adoption and retention strategically. 

Integrate cutting-edge technology 

That streamlines workflows and unlocks data-driven insights. 

Who its for
MEET OUR FOUNDER
Strategic CS Labs was founded by Diana De Jesus, an award-winning Customer Success Leader (with a Marketing twist)

I built Strategic CS Labs because I've been in your shoes.​

 

For years, I thrived as a CS Professional, but I saw a gap between daily tasks and real strategic impact.

 

Witnessing both the frustrations and the incredible potential of different CS teams ignited a passion in me.​ Marketing opened my eyes to the power of value-driven strategies, and I knew I could combine that with my CS expertise to create something truly impactful.​

 

Strategic CS Labs isn't just a program, it's my mission to empower ambitious CS professionals like you to break free from the reactive cycle.

 

​I believe every CS professional deserves the tools and knowledge to become a strategic growth partner – someone who drives client success and their own career.​ This program is my way of giving back to the CS community and helping you unlock your full potential.​

 

Ready to join me?

Meet Diana
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Diana's Work Featured & Mentioned In 

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Program Pricing 

FOR INDIVIDUALS 

$822

One year access to everything Strategic CS Labs 

Ongoing exclusive community membership 

Bonus training, resources, and templates 

 

FOR TEAMS 

Contact for group pricing 

One year access to everything Strategic CS Labs 

Ongoing exclusive community membership 

Bonus training, resources, and templates 

Pricing
If you're a CSM looking to elevate your skills and drive success in your role, I highly recommend Strategic CS Labs. This program has been instrumental in my professional development, and I'm excited to apply what I've learned to make a meaningful impact in my career."

Olha Kinash, Customer Success Manager

Take the Next Step! Apply for Strategic CS Labs & Discover How to Become a Strategic Growth Partner

Your application will be reviewed to ensure this program is the perfect fit for your goals. If so, you'll be invited to schedule a complimentary 15-minute consultation with Diana to discuss your specific needs and how the program can help you achieve them.

Don't miss out!
Start Date: July 1st 

Thanks for submitting your application!

Apply

Free Resources To Help You Become Strategic

Watch The Webinar

Read The Guide

"Very valuable program. My only wish is that we had more time together! The sessions, activities and materials provided were very relevant to all aspects and levels of your CS journey. I've put several into practice already and find myself referencing the resource hub weekly. I've also subscribed to Diana's Substack, Evolve, for continued education. Highly recommend this program and will be on the lookout for future opportunities to join another session hosted by Diana."

Michelle Jeffries, Strategic Account Manager 

  • How much times does this program require?
    Strategic CS Labs is an 8-week program designed to fit into your busy schedule. We offer a blend of on-demand lessons, live sessions, and resources that allow you to learn at your own pace. Expect to dedicate less than 4 hours per week to complete the program content and exercises.
  • What's the refund policy?
    Due to the digital nature of this program and the fact that it contains instantly downloadable templates, lessons and more, we do not offer any refunds for any reason.
  • How does the program work?
    Strategic CS Labs uses a variety of engaging learning formats to accommodate busy schedules, different timezones, and bandwidth. You'll have access to on-demand video lessons, downloadable resources, interactive exercises, and bi-weekly live sessions with industry experts. This blended approach caters to different learning styles and ensures a dynamic learning experience. Every weekday, you'll get access to a new on-demand lesson that should take you no more than 30 minutes to watch and complete any related assignment. Selected assignments will be reviewed by Diana who'll provide tailored feedback to help you improve your strategic skills. The live sessions will be a mix of masterclass, workshops and open discussions! These calls will be scheduled at different times throughout the program to accommodate multiple timezones. If you can't make it, it's okay! All sessions are recorded and shared with you in the community.
  • What is the cost of the program and, are there payment plans?
    The cost of the program is $822, and we offer flexible payment plans to make it accessible. This includes one year of access to all program materials, ongoing community membership, learning from industry experts, and bonus training, resources, and templates.
  • I have more questions! How can I learn more?
    We'd love to chat! Visit our website or contact us directly to discuss your specific needs and goals. We're confident Strategic CS Labs can help you take your CS career to the next level. Email: hi@thecustomersuccessproject.com
  • What level of experience do I need?
    Strategic CS Labs is designed to benefit CS professionals at all experience levels. Whether you're a new CSM or a seasoned leader, the program offers a comprehensive framework and actionable strategies that can be applied to any stage of your career. CS leaders will find value in refining their strategic approach and staying ahead of the curve with the latest trends to enable their team and drive impact.
  • How do I know if this program is right for me?
    Strategic CS Labs caters to both individual contributors (ICs) and CS leaders. For ICs (CSMs, Account Managers, Implementation Managers): If you're an ambitious CS professional who wants to transition from reactive tasks to becoming a strategic growth partner, this program equips you with the skills to develop winning CS & GTM strategies, leverage technology for efficiency and impact, and become a strategic advisor to your clients. It's about putting your career growth in your hands! For CS Leaders: Do you manage a CS team and want to elevate your strategic thinking to drive team and client success? Strategic CS Labs provides frameworks and leadership tactics to empower your team and create a high-performing CS organization.
  • Can Strategic CS Labs be customized for my team?
    Absolutely! We understand that every CS organization has unique needs. For CS leaders seeking a customized training program for their team, Strategic CS Labs offers a tailored approach that can be designed to address your specific challenges and goals. Contact us today to discuss your team's training needs and explore how we can craft a program that elevates your entire CS organization. Email: hi@thecustomersuccessproject.com
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