Strategic CS Labs/Landing A Customer Success Job (In 2025)

  • $149

Landing A Customer Success Job (In 2025)

  • Course

What you'll learn

This course gives you the tools and insights to land a customer success job in tech (even for those who don’t have a tech background). We’ll walk you through the entire process—from figuring out the right role to apply for, to building a strong application, to acing the interview. You’ll learn how to highlight your transferable skills, tailor your resume, and stand out in the hiring process. By the end, you'll be ready to confidently apply for customer success or account management positions and get you closer to your next job!

Contents

Start Here 📍

The Practical Framework We'll Be Following

What Do You Need To Know Before The Interview

Do You Need To know... The Very Basics of Customer Success? (Optional)
The Very Basics of Customer Success.pdf

How To Start Becoming The Perfect Match

How To Easily Define Your Job Search Strategy
TEMPLATE: Job Search Strategy Worksheet

Use Your Community Wisely

Maximizing Referrals for Job Opportunities.mp4
TEMPLATE | Tracking Your Connections

Resume, LinkedIn & More

Reviewing A Bad Resume Together
Let's Write An Optimized Resume Together
ChatGPT Prompts To Build Your CS Resume
TEMPLATE | Resume Metrics Builder
TEMPLATE | Resume
Making Your LinkedIn Pop
Stand Out With This Cover Letter Approach
TEMPLATE | Cover Letter
Building Your CS Profile/Portfolio
(Optional) Teal Application Tracker | Organizing Your Job Search

How To Get Ready For Your Interviews

Why We're Going All In On Research (With Example)
How To Do Company Research
How To Research The Latest On The Company
Researching Your Interviewers
TEMPLATE | Interview Prep Doc

How To Bring Your A Game During The Interviews

How To Build Your Answers(Even When You Don't Have Experience)
Customer Success Stories & Approaches Worksheet.xlsx
How To Approach Every Person Who Will Interview You
How To Stand Out On Interview Calls

Approaching The Presentation/Task

TEMPLATE | Presentation
Doing Your Task Presentation From Start to Finish
The wow effect.mp4

Closing The Deal | Negotiations

Salary Negotiation Guide.pdf

Instructor

Meet Diana

"Over the years, I've worked with over 100 Customer Success departments as a Customer Success Manager, Consultant, and Coach. I've seen what works (and what doesn't), and I'm a huge fan of sharing actionable insights CS professionals can apply immediately!"