Empower Your Team with the Confidence, Skills, and Tools to Succeed as High-Performing Customer Success Managers.
They have talent. They’re committed, and they’re willing to go above and beyond for clients.
But sometimes, even the best teams need a boost to truly get to the next level. Maybe they’re missing the confidence to handle challenging client conversations solo. Or they’re a bit hesitant to push clients toward action on their own.
These aren’t gaps in capability—they’re simply areas that could use refinement.
The truth is that strengthening these “almost there” skills can be what takes your team from just hitting their goals to going above and beyond.
And as a CS Leader, the last thing you want is to feel torn between helping them bridge these small gaps and focusing on the bigger picture for your organization.
Strategic CS Labs helps your team build skills and shows them exactly how to use them to make a real difference. Here, your team will strengthen their ability to:
Lead productive, strategic conversations that keep clients engaged and invested throughout their journey
Encourage clients to take meaningful action and make real progress without relying on you to push them forward
Work confidently and independently, handling complex situations smoothly and bringing creative solutions to the table
This program will take your CS team from feeling swamped to finally being in control.
They'll know how to prioritize, plan ahead, and finally get clients to listen to them.
We know exactly what your CSMs are going through because Diana De Jesus, an award-winning CS leader who has walked in your shoes, designed this program.
Diana worked as a CSM at multiple companies, consulted for companies building strong CS departments, and has trained hundreds of CSMs to break free from the overwhelm, build confidence, and turn their skills into strategic assets that drive real results.
This isn’t just a course—it’s your all-in-one resource for transforming your approach to Customer Success. Here’s what your CS team will gain when they join:
Access a library of bite-sized, action-packed lessons they can watch at their own pace. Whether they have 15 minutes or a whole hour, the content is designed to fit their schedule.
Tap into an extensive collection of ready-to-use templates, guides, and tools. These resources help them avoid starting from scratch, with practical materials like QBR templates, client engagement strategies, and more.
Get hands-on playbooks that cover essential scenarios they face as a CSM, including:
How to get the product team to listen to them
How to handle difficult conversations with clients
How to gather and analyze data (even when they're not working with much data)
How to deliver engaging presentations (that make clients take action)
They'll learn strategies that they can apply immediately to their day-to-day challenges. This program teaches them to lead strategic client conversations, manage expectations, and confidently drive results.
Customer Success Manager
As a current CSM it's hard to find content and tools to help you navigate between clients along with internal KPI's/goals. I loved the flexibility to rewatch the classes on my own time. I've used a lot of her strategies on client calls and they really shifted the conversation in a positive way. I feel empowered in my career, looking forward to becoming more of a subject matter expert.
Strategic Technical Account Manager
"Being new to CS field, I consider myself very lucky to have the chance of taking this course. While exploring and learning my duties at work, the course pushed me a couple of steps ahead and saved me a couple of months of self-learning. The material might look easy to consume, but it actually require a dedication and attention to be able to get the most out of it."
Senior Customer Success Manager
"If you're a CSM looking to elevate your skills and drive success in your role, I highly recommend Strategic CS Labs. This program has been instrumental in my professional development, and I'm excited to apply what I've learned to make a meaningful impact in my career."
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